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Products
Worldwide Services and Support
Solar power is moving closer to parity with traditional grid transmission. Soon, solar power will compete with other renewable resources for the overall energy market. There’s one way for you to achieve success in this changing paradigm - identify and work with experienced, quality vendors that can supply reliable hardware, software, service, and support.
A trusted ally to companies around the world for more than 15 years, GT Solar provides the loyalty of a business partner and the economics of an outside vendor. Our strong understanding of the solar value chain and key process technology enables us to deliver the expertise that helps you achieve start-up success and minimize operational risks. And, our comprehensive service programs are designed to support you throughout the life cycle of your operation, allowing you to run your business with maximum efficiency and reliability, and lower your total cost of ownership.
GT Solar’s full range of services is delivered by our global network of dedicated photovoltaic (PV) service engineers, and includes:
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Facility design for PV equipment, pre-installation support and review
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Equipment installation, commissioning and start-up
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Applications engineering and process support
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Customer training programs
Business Benefits
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High levels of system performance and output due to the optimal design and ongoing application of updates that refine system capabilities; regular hardware and software equipment refreshes that continually focus on operational performance and lowering the total cost of ownership
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Improved financial performance resulting from fast production ramp-up times
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Optimal process cycle time resulting in increased throughput
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Rapid issue resolution and advanced troubleshooting through product support engineering, remote support, applications engineering, and parts identification and replacement
Product Resources
Our skilled service engineers are experienced in supporting companies across all areas of the PV value chain. Our installers specialize in deploying our products at your manufacturing location. Our process engineers provide hands-on support that enables you to commission your equipment so you can get it into production quickly. And, if an issue should arise once your manufacturing line is up-and-running, our regionally located product support engineers deliver on-site problem identification and resolution services.
GT Solar’s comprehensive on-site installation and integration services are built to maximize your PV manufacturing investments, and designed to support all GT Solar products, software upgrades and hardware upgrades, including:
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GT-DSS™– Premier furnaces for photovoltaic ingot production
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GT-DSS™ Ancillary Products – Crucible handling systems
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GT-DSS™ Connectivity and Monitoring – Real-time production and performance monitoring during the Ingot growth process
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GT-FZ100™ - Float Zone silicon system that measures impurity in silicon feedstock
Planning Resources
GT Solar’s overarching service programs support you throughout the life cycle of your operation, providing a continuum of essential services – pre-sales support, site installation and architecture audits, installation, warranty, start-up and commissioning, process consulting, equipment upgrades, software capabilities, and specialized customer training – that help you increase operating efficiency and lower cost of ownership. However, we also believe that every successful services engagement starts with you.
There are certain steps that you can take to prepare your manufacturing site for optimal results prior to our engagement. Please contact your GT Solar sales or service representative for more information.
Service Support
Taking advantage of GT Solar authorized support is an ideal way to gain in-house service expertise or broaden your existing capabilities. Armed with intimate knowledge of the most recent GT Solar equipment enhancements, our engineers are well prepared to handle your service and maintenance needs, and complete all of the hardware and software-related upgrades that will make your equipment run more efficiently. While on site, our engineers will also make expert recommendations about how you can best care for your equipment.
Our most often requested service offerings include:
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Process optimization
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Equipment performance audits
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Quarterly, semi-annual or annual preventative maintenance inspections
Customer Service Bulletins
GT Solar is committed to making sure that you have what you need to run your business with maximum efficiency and reliability. Our applications are mission critical and our corps of field service engineers is strategically located, including a heavy presence in Asia.
While we are committed to being there for you when you need us, we are also dedicated to providing you with ongoing training and education that help you fine-tune your operations on an ongoing basis. We offer advanced training programs, but also provide our customers with technology tips relating to GT Solar equipment. Please contact your GT Solar sales or service representative for Customer Service Bulletins, which are available at no charge to our customers.
GT Solar Authorized Parts
GT Solar’s products and parts are developed using rigorous engineering processes, and undergo strenuous quality assurance. They enhance the throughput, capacity, reliability and efficiency of your existing equipment, optimizing your processes and lowering your total cost of ownership. The use of authorized GT Solar parts ensures maximum uptime and repeatability of process results.
To enable us to best meet the needs of our all of our customers, we now house our parts in two warehouses – one in Merrimack, New Hampshire, USA, and the other in Shanghai, China. Each location stocks consumables as well as replacement items. And, together, these warehouses allow us to quickly deliver parts anywhere in the world.
Customer Training Programs
Effective training is critical to the success of any PV manufacturing investment. GT Solar is committed to meeting your training and ongoing education needs through a complete curriculum. Courses are designed to help you maximize the power of your specialized GT Solar photovoltaic equipment. Training is delivered in a format that enables you to immediately apply what you’ve learned to your unique manufacturing environment.
Contact Information
For more information about GT Solar Customer Support products, Product Technical Support and/or to order authorized consumables and service parts call +1 603-681-3906 or email:
Customer Service Products: serviceproducts@gtsolar.com
Product Technical Support: productsupport@gtsolar.com
Parts & Consumables: customersupport@gtsolar.com
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